Shipping and Return Policy
At The JEWELFACTREE®, we are committed to providing you with the highest quality diamonds and exceptional customer service. Please review our sales and return policy for Raw Diamonds, Polished Diamonds and Diamond Jewelry outlined below:
1. Quality Assurance
All Diamonds offered by The JEWELFACTREE® are certified by reputable gemological laboratories, ensuring that they meet the highest standards of quality, cut, color, clarity, and carat weight. We guarantee the authenticity and integrity of our diamonds.
2. Sales Policy
Order Placement: When you place an order for Raw Diamonds, Polished Diamonds and Diamond Jewelry through our website or in-store, you agree to purchase the item at the specified price.
Payment: Full payment is required at the time of purchase. We accept various payment methods for your convenience.
Custom Orders: Custom-made Diamond Jewelry orders may require a deposit, with the remaining balance due upon completion of the piece.
Sales Tax: Sales tax will be applied to orders as required by law.
3. Return Policy
We want you to be completely satisfied with your purchase from The JEWELFACTREE®. If for any reason you are not satisfied with your Diamonds or Diamond Jewelry, you may return it subject to the following conditions:
Eligibility: To be eligible for a return, the Diamond Jewelry must be in its original condition, unworn, and accompanied by the original certificate and packaging.
Timeframe: You may return Diamond Jewelry within 3 days from the date of delivery for a full refund or exchange, excluding shipping and handling fees.
Return Process: To initiate a return, please contact our customer service team to obtain a return authorization and instructions. Returns without prior authorization will not be accepted.
Refund: Refunds will be issued in the original form of payment within a reasonable timeframe after the returned item is received and inspected for compliance with our return policy.
Custom Orders: Custom-made Diamond jewelry orders are not eligible for return unless they are defective or not as described.
4. Exchange Policy
If you would like to exchange your Raw Diamonds, Polished Diamonds or Diamond Jewelry for a different item or size, please contact our customer service team to arrange for an exchange. The same eligibility criteria and timeframe outlined in our return policy apply to exchanges.
5. Warranty
All Diamond Jewelry purchased from The JEWELFACTREE® is covered by a warranty against manufacturing defects for a specified period. Please refer to the warranty terms provided with your purchase for details.
6. Contact Us
If you have any questions or concerns about our sales and return policy for Raw Diamonds, Polished Diamonds or Diamond Jewelry, please contact our customer service team for assistance.
By purchasing diamonds jewelry from The JEWELFACTREE® you agree to abide by the terms and conditions outlined in this policy.
The JEWELFACTREE ®